Privacy Policy & Terms and Conditions
Introduction
Welcome to Chataway FZ LLC (“Chataway”), the ultimate choice for tailor-made travel experiences. Our dedication to your privacy and satisfaction forms the cornerstone of our service. This document combines our Privacy Policy and Terms and Conditions to provide a transparent understanding of how we manage your data and the legal framework governing our services.
Privacy Policy
Data Collection and Use
At Chataway, we collect personal details such as names, email addresses, and phone numbers through various interactions on our platform, including form submissions and chat services. We use this information to customize your travel experience, send you relevant offers, and improve our service delivery. For international bookings and local UAE staycations, we may also require passport details to ensure travel arrangements are accurately processed.
Data Sharing and Security
We collaborate with trusted third-party suppliers to facilitate your travel bookings, sharing necessary information under strict confidentiality agreements. Our commitment to data security is unwavering, employing robust measures to protect your information from unauthorized access or breaches.
User Rights and Data Retention
You are entitled to review, amend, or delete your personal data in our possession. Our data retention policy is designed to hold your information only as long as necessary to fulfill our service commitments and comply with legal obligations.
International Data Transfers
To offer a wide array of travel destinations, we engage with international partners, ensuring they adhere to our stringent data protection standards to safeguard your information across borders.
Children’s Privacy
We take extra precautions when dealing with children’s data, ensuring that family travel bookings are handled with the utmost care and respect for privacy.
Terms and Conditions
Service Offerings
Chataway prides itself on offering diverse travel solutions, including bespoke international packages and enchanting local UAE staycations. Our services extend to arranging tickets for local attractions, providing a holistic travel planning experience.
User Engagement
Engaging with our services is straightforward, with no need for account registration. Users can initiate conversations through our chat service or complete a form for a more detailed consultation, ensuring every travel plan is meticulously tailored to individual preferences.
Responsibilities and Obligations
We rely on the accuracy and completeness of the information you provide, which is crucial for delivering exceptional travel experiences. Users are encouraged to double-check all details prior to confirming bookings.
Intellectual Property
The content on Chataway, from vivid imagery to detailed descriptions, is our intellectual property, with certain images sourced from third-party providers under royalty-free licenses. This content is intended to inspire and inform your travel decisions and should not be used for commercial purposes without explicit permission.
Cancellation, Refunds, and Liability
Our cancellation and refund policies are transparent, taking into account the terms set by our third-party suppliers. We strive to minimize any inconvenience caused by cancellations, offering clear guidance and support throughout the process. While we endeavor to ensure a seamless service experience, our liability is limited in instances of third-party failures or unforeseen circumstances impacting travel plans.
Payment Methods
Chataway is dedicated to offering convenient and flexible payment options to accommodate your preferences and ensure a seamless booking experience. We accept payments through multiple modes, including payment links, cash payments, and bank transfers.
Dispute Resolution and Policy Modifications
In the rare event of a dispute, our team is committed to resolving issues amicably and efficiently, prioritizing your satisfaction. Our Terms and Conditions may evolve over time, with any changes communicated promptly to ensure you remain informed.
Governing Law and Contact Information
Our operations and legal obligations are governed by the laws of the United Arab Emirates. For any queries or concerns, our dedicated team can be reached at abdul@chataway.ae or +971581372715.
By choosing Chataway for your travel needs, you agree to these comprehensive policies, designed to ensure a trusted and enjoyable travel planning experience.
